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Counsellor (Professional) Team Leader Doncaster Community Care and Counselling Centre Doncaster VIC, Melbourne, Australia






Above award

Job Type :




Job category


Other, Aged Care & Community Services

Apply before :


Tue Jan 26, 2021
Posted Date


Wed Jan 13, 2021

Job Summary

22.8 hours per week
Computer skills including Microsoft office
Must be tertiary qualified

Job Description

We are seeking a Professional Team Leader for Counselling and Assessment Services.



Doncare is a not for profit organisation that provides services to the most vulnerable and disadvantaged residents of Manningham and surrounding suburbs.

Doncare supports families and individuals of all ages to access opportunities that will assist them in their daily living and enhance family functioning. Doncare provides high quality services in the areas of Counselling, Information and Crisis Support, Family Violence Services, Family Services, and Social Support for Seniors.

Doncare receives funding from local, State and Federal governments to operate some of its programs and also utilises the proceeds of its seven opportunity shops and the support of private donations, philanthropic trusts and the community sector.


Position title: Team Leader, Counselling and Assessment Services

Reports to: Manager, Counselling/Case Management services

Position classification: Social Community Home Care and Disability Services Industry Award 2010 (SCHCADS) – Level 6

Employment Type: Fixed Term with a possibility to extend

Hours of work: 22.8 hours per week

Key Responsibilities

The Team Leader, Counselling and Assessment Services will ensure the continued provision of quality counselling and assessment for clients. The role will incorporate a particular focus on counselling intake, working with the intake coordinator to maximise service responsiveness, this will include some direct client contact.

The role will also carry responsibility for the delivery of Positive Behaviour Support Planning services. The successful candidate will need to be at the proficient level for BSP preparation and have relevant experience and qualifications. A good understanding and familiarity with the Restrictive Intervention Data System (RIDS) is essential.

The position requires a self-motivated innovative individual who has the ability to provide leadership, direction and support to all staff and volunteers within the program.

The position requires Maintain accurate, comprehensive and timely records including those required to be maintained under legislation or funding agreements.

A key part of this role will be contributing to program development and diversification, whilst ensuring the continued smooth running of current operations. The individual must be capable of managing competing priorities whilst continuing to deliver on agreed tasks, reporting appropriately to the Manager, Counselling/Case Management services.


  • Undertake a range of duties for the planning, direction, control and evaluation of operations for the Counselling services and risk management.

  • Plan and co-ordinate Counselling Services

  • Assist in the design and delivery of new initiatives such as family supportive counselling, couples counselling, and NDIS behaviour support planning.

  • Undertake a range of duties to develop work practice and procedures and provide advice on policy matters and contribute to their development.

  • Assist with the coordination of volunteer and student counsellor recruitment, selection, training and orientation.

  • Assist in preparations for submissions for funding as required

  • Liaise with other appropriate community service providers to ensure effective referral systems and coordination of service provision

  • Supervise a team of staff, including providing clinical supervision to a positive behaviour support worker operating a core competency level.

  • Maintain accurate, comprehensive and timely records including those required to be maintained under legislation or funding agreements

  • Participate in the development and maintenance of quality assurance systems to monitor service delivery and targets

  • Work within a team setting and participate in regular supervision, team meetings and staff development training as required

  • Have well-developed written and verbal communication skills, with a capacity to communicate effectively and in a timely manner, ensuring privacy, security and confidentiality

  • Other tasks as required and directed by management.

Key Performance Indicators

  • Effective operation of the Counselling services take place in an environment of collaboration and highly developed communication skills with capacity to communicate effectively and in a timely manner, ensuring privacy, security and confidentiality.

  • Effective and collaborative relationships are established with associated networks and other professionals and to ensure best practice in the provision of support to vulnerable clients

  • Reporting is timely and accurate and enables key stakeholders to make informed and proactive decisions to enhance the operations of organization

  • Undertake a range of duties to identify and design continuous improvement initiatives including policy and program development

  • All internal and external requirements regarding compliance, risk management, meeting targets, maintenance of case notes and file documentation are complied with appropriately and effectively including the principles and practices associated with Doncare’s Quality Management System

  • Services are accessible and respond appropriately to the most vulnerable clients including those with a disability, individuals from CALD Indigenous/Torres Strait Islander backgrounds and to the LGBTIQ community or mental health and other high and complex needs

  • The values of the organisation are understood and adhered to in all transactions including equitable access to services

Selection Criteria

Applicants must meet the following requirements:

  • NDIS positive behaviour support planning experience is desirable.

  • Experience working with women and children who have experienced family violence is desirable.

  • The successful candidate will need to be at the proficient level for BSP

  • A good understanding of the Restrictive Intervention Data System (RIDS) is essential

  • Demonstrated high level of understanding of the complexity and impact of family violence issues and experience working with best practice supporting people who have experienced family violence.

  • Demonstrated understanding of NDIS service provision

  • Demonstrated qualifications and / or experience to operate at the “proficient” level

  • for positive behaviour support planning.

  • Demonstrated experience of intake processes and procedures in a community based setting.

  • Experience in the co-ordination, management, supervision and development of staff, teams and volunteers including to prioritize and meet deadlines.

  • Outstanding verbal and written communication skills to effectively foster relationships with colleagues and key stakeholders

  • Demonstrated ability to undertake comprehensive risk and needs assessments and ability to facilitate client directed outcomes.

  • Proven ability to work in a team with an understanding and commitment to teamwork and an ability to work with a diverse range of people,

  • Demonstrated ability in time management, setting priorities and planning work effectively.

  • An understanding and commitment to a community based agency and volunteerism

  • High level of integrity and reliability

  • Advanced skills in Microsoft Office suite (Word, PowerPoint and Outlook) and data bases as well as a social media platforms.


  • Tertiary qualifications in a community counselling / psychology / mental health social work service profession

Other Requirements:

  • A satisfactory criminal record check will be undertaken prior to employment and renewed every 3 years.

  • Prior to appointment, qualifications and credentials must be completed and verified.

  • This Position Description and Letter of Employment Offer will be reviewed from time to time in keeping with changing requirements.

Health, Safety and Wellbeing:

  • Ensure compliance with the OH&S Act and Doncare’s policies.

  • Contribute positively and proactively to team and organization wide OH&S activities.

Quality and Continuous Improvement

  • Ensure compliance with legislation, contract and policy requirements in your day to day work in order to meet the organizations audit, contract and registration obligations.

  • Proactively apply your knowledge in the review and maintenance of policies, systems and processes

  • Diversity and inclusivity are important to Doncare. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTIQ+ people, people with a lived experience of disability, to name a few.

Conditions of employment

  • Salary and conditions are in accordance with the Social, Community, Home Care and Disability Industry Award (SCHADS). Salary packaging is offered with this position.

  • All offers of employment at Doncare are subject to a six month probationary period.

  • All offers of employment are subject to a satisfactory Criminal History Check, a current Driver’s License (if applicable) and a Working with Children Check prior to commencement.

  • Doncare has a legal and moral responsibility to ensure the safety of all children in accordance with the Child Safe Standards and expects all staff to commit to this standard and understand their duty of care obligations.

  • All employees of Doncare are bound by the approved policies and procedures of the organization as promulgated and varied from time to time.

How to apply:

Applications should include a current CV with a cover letter that addresses the key selection criteria.

Preferred candidates will be required to provide three referees which includes their current or most recent Manager.  

Only short-listed candidates will be contacted.