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NDIS Service Coordinator PWD Care Sunshine, Melbourne, Australia




Job Type :




Job category


Aged Care & Community Services

Apply before :


Tue Apr 20, 2021
Posted Date


Sat Mar 20, 2021

Job Summary

Salary: $30.00 – $35.00 per hour
Relevant Qualifications
Australian National Police Check
Working with children Check

Job Description


PWD Care is currently recruiting for a Part time position for a qualified NDIS Service Coordinator based in Sunshine.

The introduction of the National Disability Insurance Scheme (NDIS) marks a significant change in how disability services are funded, moving away from a block funding model and introducing a competitive market for disability services. With the introduction of the NDIS Neami National (one of Australia’s largest and most respected mental health service providers) created Me Well, a Not-for-Profit organisation specifically tailored to provide mental health services under the new system. With the addition of thousands of new customers joining the scheme comes the need for an entirely new workforce designed specifically to cater to these customer’s needs.

The purpose of this role is to provide support coordination to NDIS customers and assist them in achieving the goals set out in their NDIS plans. The role is conditional on the continuation of viable funding under the NDIS.


The Support Coordinator is responsible for the following:

  • Working with customers to achieve their goals in line with their NDIS plan

  • Providing ongoing support coordination services to customers in line with their NDIS plan

  • Using a coaching approach to assist customers in capacity building

  • Maintaining accurate and up to date case notes on customer’s progress

  • Ensuring Work Health and Safety guidelines are adhered to

  • Engaging with customers, their supports and 3rd party organisations in a professional manner

  • Undertaking work in line with the organisations policies, procedures and values

  • Complying with all relevant legislation and codes of conduct

  • Maintaining an up-to-date knowledge of the NDIS systems and practices

  • Maintaining clear professional boundaries with customers

  • Maintaining an up to date knowledge of local services and organisations customers can utilise


A Support Coordinator should be able to demonstrate they possess the following skills:

  • Work cooperatively with team members in a productive way

  • Follow instructions given by Team Leaders/Managers

  • Actively participate in team discussions

  • Provide thoughtful honest feedback to team members and managers

  • Manage conflict in a productive way

  • Engage in group supervision

      Customer service

  • Provide high quality customer service to customer

  • Actively listen to and respond appropriately to customer feedback

  • Be patient and understanding to customers’ needs

  • Be calm and kind in interactions with customers


  • Display a high degree of computer literacy

  • Able to effectively use email, MS office and other software products

  • Able to competently use mobile devices (smart phones, tablets, etc.)


  • Be able to verbally communicate concepts and ideas in a way that customers and team members can easily comprehend

  • Utilise active listening skills in interactions with customers and team members

  • Be able to write (and type) case notes, emails and other written materials in a way that others

  • Be able to communicate personal views in a constructive way

  • Be able to communicate in a clear, open and honest manner

      Organisational skills

  • Manage time effectively

  • Arrange and utilises resources in an efficient and environmentally conscious way

  • Regularly reviews and assesses personal progress

Role requirements

As a condition of employment, the following are required:

  • Australian National Police Check

  • Working with Children Check

  • Car Licence

  • Right to work within Australia

  • Relevant Qualifications

Applicants Due to the number of applications expected only the candidates who will be requested for an interview will receive a reply.

Job Type: Part-time

Salary: $30.00 – $35.00 per hour